The Design Behind OkCupid’s Offline-first Chat App

The chat app is a table-stakes feature for any dating app. A responsive and reliable messaging experience encourages users to stay on the platform for communications. This is desirable from a trust and safety standpoint, as abusive messages produced on the platform can be effectively moderated and proper actions can be promptly taken.

In this article, we will explore the design of an offline-first chat app on the OkCupid website, in particular, how we achieved responsiveness by implementing optimistic UI design patterns and reliability by incorporating a messages cache to support offline-mode.

Why do we need the chat app to be offline-first?

Quick response time from the server is not always achievable, especially when the user is on a slow network on a mobile device. Offline-mode support is common for mobile apps because mobile apps often have to deal with spotty internet connection.

1. If the web app is used in a mobile web browser on a phone where reliable network connections are not guaranteed.

It’s common for a web app that runs in a desktop browser and the web app that runs in a mobile browser to share code (sometimes they are the same web app!). On mobile web, being offline is a real possibility.

In a chat app, it can be frustrating user experience if you spend a long time drafting a new message to be sent but the draft is not persisted when the message fails to send, forcing you to have to type it all up again. Continue reading “The Design Behind OkCupid’s Offline-first Chat App” »

+ Read more…